Shipping policy

SHIPPING POLICY

Last updated: October 16, 2026

Where we ship and who fulfills orders

Fraternal Light serves the 50 United States and Washington, D.C., including Alaska and Hawaii. Additional destinations may be available for products supported by the applicable fulfillment provider. Available shipping destinations, methods, and charges depend on the product and delivery address and are shown at checkout. Some methods may not be available for every destination, and Alaska or Hawaii deliveries may take longer.

Online merchandise includes products made and shipped through production and fulfillment partners. An order can ship from more than one location and arrive in separate packages. A Ventura business address does not mean every product is manufactured or shipped from Ventura or within the United States.

Production and delivery estimates

Production time and shipping transit time are separate. The estimated time to receive an order includes both, plus any time needed for us to review and submit the order for production.

Made-to-order merchandise

Time before shipment: Typical production time is 2 to 7 business days after submission to production. Any order review and submission time is additional.

Transit after shipment: Typical U.S. Standard transit is 2 to 5 business days after shipment for most providers. Economy transit, if offered, is typically 4 to 8 business days.

Separately quoted custom projects

Time before shipment: Production time agreed in the written quote before you order.

Transit after shipment: The estimate for the shipping service agreed for that project.

Production and transit times are typical estimates, not guaranteed shipment or delivery dates. Timing varies by product, fulfillment provider, availability, order size, season, destination, and shipping service. Alaska, Hawaii, and other supported remote destinations may take longer. A more specific estimate disclosed for your product or order takes priority.

Online orders are normally submitted to production within 24 business hours, pending review for accuracy. This is not a guaranteed cancellation period. If a custom project requires additional design work or approval, we will agree on its timing before you order.

We will show the applicable estimates in the product listing, at checkout, or in a written quote before you order. Business days mean Monday through Friday, excluding applicable holidays. A shipping-label notification does not necessarily mean the carrier has received the package.

More involved custom projects require contacting us for a quote and agreed timeline before ordering. Simple text personalization submitted through the website does not automatically include a separate proof. We may provide a proof depending on project complexity. If a proof is required, we explain the process and its effect on timing before you order. We will not silently extend a stated shipping deadline because an approval is outstanding.

Charges and tracking

Shipping charges are shown before you pay. For a quoted project, we disclose shipping charges in the quote or obtain your agreement before adding them. Separate packages may have separate tracking numbers.

We will send tracking information to your order contact when it is available. Carrier estimates can change and are not guaranteed delivery dates unless we expressly agree otherwise. If you need an order for a particular event, contact us before buying so we can check feasibility.

If shipment is delayed

If we cannot ship within the timeframe stated when you ordered, we will notify you, explain the delay, and provide a revised shipping date when we have a reasonable basis for one. We will ask whether you agree to wait or prefer to cancel the unshipped portion for a refund. If we do not receive the required agreement by the deadline stated in the notice, we will cancel the affected unshipped portion and issue the required refund. We will send any further notices and obtain further consent required for additional delays.

For a cancelled unshipped order, the refund includes the amounts paid for that order, including applicable tax and shipping. For a partial cancellation, we refund the amounts attributable to the cancelled items and adjust shipping charges accordingly. Required refunds follow applicable legal deadlines, generally seven working days after cancellation for this store's payment methods. Our Return and refund policy provides more detail. Made-to-order restrictions do not override these rights.

Address problems and missing packages

Check your shipping address before ordering. Email support@fraternallight.com promptly if it needs correction. Once production or fulfillment has progressed, a change may not be possible.

If a package is delayed, missing, or marked delivered but cannot be found, contact us with your order number. We will review tracking and work with the carrier or fulfillment provider to investigate and determine the appropriate resolution. We may ask you to check the delivery location, household members, or the local delivery office. A carrier's delivery scan does not automatically end our review.

If an incorrect customer-supplied address or an unclaimed package causes a failed delivery, additional shipping or remake costs may apply. We will explain available options and obtain approval before charging you. If the problem was caused by us or our fulfillment provider, we will arrange an appropriate remedy without charging you to correct our mistake. Any remedy required by law remains available.

For items that arrive damaged, defective, or incorrect, email returns@fraternallight.com and follow our Return and refund policy. Fraternal Light handles support for all purchases from this store, including items made or shipped by our partners.